Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay. All transactions are processed securely through our payment gateway.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team as soon as possible if you need to make changes.
Shipping & Delivery
How long will delivery take?
Delivery times vary depending on your location and the items ordered. Metropolitan areas typically receive deliveries within 5-10 business days, while regional areas may take 10-15 business days.
Do you offer assembly services?
Yes, we offer professional assembly services for an additional fee. You can select this option during checkout. Our trained technicians will assemble your furniture at your preferred location.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Custom-made furniture and clearance items are final sale. Please refer to our Returns Policy for full details.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a return authorization and arrange pickup of the item(s).
Product Information
Are your furniture measurements accurate?
Yes, all measurements are accurate and provided in centimeters. We recommend measuring your space carefully before purchasing to ensure a perfect fit.
Do you offer fabric samples?
Yes, we offer fabric swatches for most upholstered items. You can request up to 5 samples free of charge through our website.
Care & Maintenance
How should I clean my furniture?
Each piece comes with specific care instructions. Generally, we recommend regular dusting and avoiding direct sunlight. For detailed care instructions, please refer to the product manual.
What warranty do you offer?
Our furniture comes with a manufacturer's warranty against defects. Warranty periods vary by product category. Please check individual product pages for specific warranty information.
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